Location: St. Gallen

Customer Support

Oh wow, you're actually real! You were so fast, I thought you were a robot! 
(Customer feedback to our support team)

Your team:
Within our Customer Success Team, there are two people responsible for support – you would be the third. Customer requests can be diverse: from a simple question to a complex technical problem. You never know what is coming up next. Around you, there are developers, customer success managers, salespeople, a security officer and many more people with whom you'll interact to solve these problems. The challenge is that customers expect a timely and competent solution for their problem, and we want to constantly exceed their expectations now, and in the future, too. While employee hours are generally very flexible at Frontify, , support must be ensured at all times (at least during office hours). Organize yourself in the team to ensure there’s always someone ready to respond.

You’ll do:
General customer support (via Intercom) | Develop the knowledge base and help articles | Transmit customer feedback to the Product Team | Automate typical support tasks | Manage data migrations for customers | Solve general technical issues | Set up custom domains | Set up SSO with customers | And much more

Here are some fancy skills you might/hopefully know about: 
General technical know-how and affinity | Support experience | English (C2) | Software as a Service (SaaS) |  Data migrations | Project management

You are:
Self-motivated | Fast | Empathetic | Calm when there is a storm | Always honest | Authentic | Independent | Curious. This is not just a list of nice sounding words – we really mean it.

What the team says:
“Our customers are happy – most conversations are really pleasant and their feedback is usually positive.”
“I can work autonomously and do it the way I want.”
“Sometimes, you go to the office and everything turns out completely different than expected. Actually, that’s every day.”
“I love the Frontify-family!”

Let’s get to the good stuff already, right? We’ll give you:
Impact, responsibility, and lots of flexibility | Generally happy customers | Being part of an adventure with inspiring colleagues that feel like family | The room to experiment and grow |  Happiness in a cozy office among the mountains

We’d like to hear from you